Carbon+Alt+Delete
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  • Carbon+Alt+Delete Support
  • User Guides & training
    • Starter explainer videos
    • Step-by-step flow
    • Feature-by-feature guides
      • Dashboard
        • How To: View Dashboards Relative to a Business Metric
      • Status Overview
      • Report
      • Boundaries
        • GHGP Boundaries
        • Custom Fields
        • Business Metrics
      • Request
        • How To: Supply data to a request
        • How To: Request data from an external data provider
      • Import
        • How To: Import data in bulk
        • How to: Import calculated emissions
        • How To: Import with Factor References
        • How to: import with formula
        • Import Templates
          • Templates for 'By Keyword and Detail' factor mapping
          • Templates for 'By Factor Reference' factor mapping
          • Templates for 'Create New Factors' factor mapping
          • Templates for importing calculated emissions data
          • Template field descriptions
      • Inventory
        • How to: Use custom fields
        • How to: Use Intercompany trade
        • How to: Use Volume formulas
      • Simulation
        • How To: Set up a simulation
      • Target
        • How to: Calculate your target
        • How to: Use your targets for insights
      • Product Footprint
        • How to: Create a Product Footprint
      • Factor Library
        • Custom Emission Factor Library
        • How To: Manually select an Emission Factor from a Connected dataset
        • Emission Factor References
      • Settings
        • How To: Invite a client to access their carbon footprint
        • How To: Grant access to our support team (Admin only)
        • User & Company Accounts (Admin only)
    • User training registration
      • User training level 1
      • User training level 2
  • Methodology details
    • GHG Protocol
      • Greenhouse gases
      • Boundaries
        • Equity share approach vs. control approach
        • Operational boundaries and activity categories
      • Activity specific
        • Electricity and market vs. location-based emissions
        • Fuel- and energy-related activities
        • Business travel by air (flights)
        • Life cycle emissions in scope 3
        • Heating value of fuel emission factors (expressed by energy content)
        • Distance calculation
      • Out of scope emissions
        • Biogenic emissions
        • Offsetting
    • Emission Factors
      • Emission factor datasets and updates
      • Spend based emission factors
      • Uncertainty
        • Volume Uncertainty
        • Emission Factor Uncertainty
        • Background and theory
        • Other Questions
      • Overview of all current dataset versions
        • UK Government GHG Conversion Factors CADv2024
        • EPA CADv2025
        • Association of Issuing Bodies AIB CADv2024
        • International Energy Agency IEA CADv2024
        • Exiobase CADv2024.2
    • SBTi
      • Commit
      • Calculation
      • Validate
      • Communicate
      • Disclose
    • CSRD
      • General
      • Our solution
    • CBAM
      • General
      • Our solution
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  1. User Guides & training
  2. Feature-by-feature guides
  3. Settings

How To: Grant access to our support team (Admin only)

If you need assistance from our team, you can grant access to the "Carbon+Alt+Delete Support" user. We will then be able to assist in reviewing or correcting your settings or data at your request.

PreviousHow To: Invite a client to access their carbon footprintNextUser & Company Accounts (Admin only)

Last updated 8 months ago

If you are not already in conversation with us about the issue that you are having, you can email us by clicking the "Get support!" link in the bottom left corner of the app.

In the course of resolving the issue, if you want our team to work directly on your account, follow the steps below to grant access.

Note that only users with Admin rights will be able to grant access.

  1. Navigate to your Consultancy settings and select the "Expert Users" tab.

  2. Find the user called "Carbon+Alt+Delete Support"

  3. Open the detail pane by clicking the expand icon.

  4. You may need to send an invite link to allow us to activate the user profile.

  5. If you only need help with managing the details of specific company accounts,

    • Open the Company Access dropdown.

    • Select the companies you need assistance with.

  6. If you need help with managing users, company account settings, or are okay with the support user having access to your full account,

    • Enable the "Admin?" toggle to grant full access.

    • You can set up the company access, but the support user will also be able to grant themselves access to companies as needed.

Open the support user details
Manage the support user's access the same way as any other user